WE SHIP TO EVERY STATE IN THE USA, WE DO NOT EXPORT.
DUE TO THE NATURE OF LIVE PRODUCTS AND THEIR WELL BEING WE ONLY SHIP UPS OVERNIGHT DELIVERY.
OVERNIGHT SHIPPING ONLY REFERS TO THE METHOD YOUR ORDER WILL BE SHIPPED. DUE TO THE NATURE OF THE PRODUCT WE TYPICALLY DO NOT SHIP SAME DAY ORDERS.
Please refer to the product "Availability" for estimated shipping time.
Shipping rates vary and are calculated in the shopping cart.
Please make sure someone is
home and available to receive and properly acclimate your order of live products. We will not be
responsible for packages left in the hot sun, or freezing cold. If you need a specific delivery date to ensure someone is home and available please specify in the notes section during checkout.
UPS tracking number is sent to the E-Mail address on file ( the e-mail address you use during checkout ) the day your order ships.
If the weather is cold we add a heat pack, as well
as when the weather is hot we add a cooling pack. This is at no extra charge to
The Australian Red
Claw crayfish may arrive in a brown coloration due to the stress of shipping,
but will regain their blue coloration.
All of our live
product's will arrive healthy and in good condition, but in the rare occasion
any live product's arive DOA ( dead on arrival ) immediately
send us an e-mail to firstname.lastname@example.org with
detailed, clear photo's of the deceased species in the original unopened shipping bag.
Blurry photo's will not be accepted. In order to receive a refund or
replacement this must be done within 2 hours of delivery. Please read
conditions of live arrival guarantee.
Once the shipment is
complete LiveAquaponics is no longer responsible for your order. The living item
is out of our care and control and we cannot be held responsible for it's
We guarantee that your live species will
arrive alive. However, when you receive your order you are solely responsible
for acclimating your new addition to your aquarium. We take great care in ensuring that
your species are bread according to high standards and we insist that ALL of our
customers be well informed and prepared to properly care for their new live
reserves the right to decide to issue a refund of the original price of the
DOA or send a replacement of the DOA at no charge to you within 30 day's of your purchase. Shipping charges are
Conditions of Live Arrival Guarantee
We DO NOT guarantee live delivery to daytime high temperatures
of 90° F and above or to daytime high temperatures of 40° F and below,
regardless of time in transit. This is the daytime high temperature, not the
temperature at time of delivery. Shipment to such temperatures is at your own
SOMEONE MUST BE HOME FOR ALL SHIPMENTS. If you are
not there and something goes wrong we will hold you responsible.
cannot be left outside for any period of time.
We cannot offer reshipments, refunds or credits
a second DOA failure.
In order for the live guarantee to remain in
effect, the customer must notify us of DOA's or other problems within 2 hours of delivery. DOA notifications must be made via E-mail email@example.com so that we will have a written record of
We cannot offer free shipping and product
replacement when orders are returned to us as unclaimed or undeliverable.
We Cannot Accommodate Special Delivery
Instructions, such as "Leave package at the side of the house behind bush" or
"Deliver between 1 and 2pm" or "Deliver to front door, not mail box." Postal
carriers usually do not read or follow such instructions written on the package,
and we have no control over what time orders are delivered. We will not be held
responsible for DOA's resulting from the failure of mail carriers to follow
special shipping instructions or from shipments not delivered at a specific
guarantee living items will continue living once shipment is complete. The
living item is out of our care and control and we cannot be held responsible for
its continued well-being.